Frequently Asked Questions
Group printing (Batch Prints) go here
WHERE IS THE UCARD OFFICE?
There are two UCard locations. Both offices offer the same services, so please go to whichever is more convenient for you.
Main Campus: A. Ray Olpin Union building (200 S. Central Campus Dr.) in room 158. Hours are 8:00 AM – 5:00 PM M-F, excluding University sanctioned campus closure days and holidays.
Main Hospital: ACC building of the University of Utah Hospital (50 N. Medical Dr.) in LL2, room B016. Hours are 8:00 AM – 3:00 PM M-F, excluding University sanctioned campus closure days and holidays.
WHAT WILL MY UCARD LOOK LIKE AND WHAT INFORMATION WILL BE ON IT?
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The University of Utah is Mobile First Campus: We primarily issue mobile IDs to incoming students. Please complete steps one through four on our Mobile UCard Services site: https://ucard.utah.edu/mobile/ |
Main Campus: For those students who do not have a mobile device, we will be forced to issue a plastic card. The card will be a horizontal red card with your photo, full name, classification, and uNID. There will not be any other information associated with you (DOB, SSN, etc.) on your card to protect your privacy.
*Staff and Faculy will also be issued a plastic card until mobile is available for them across campus.
HOW DO I UPLOAD MY PHOTO FOR MY UCARD?
For your photo, submit a photo online to be approved. Photo approval typically takes 24-48 hours to complete and an email will be sent to you.
I AM A UONLINE STUDENT. HOW DO I GET MY UCARD?
UCards are distributed to everyone the same way. If you are a UOnline student hoping to get your mobile ID, please follow steps one and two on our mobile UCard set up site (https://ucard.utah.edu/mobile/). Your ID will be in that app on your mobile device. If you don’t have a mobile device, you’ll need to stop by our office to have a plastic card printed. Plastic cards can only be mailed on campus. If you are looking for a UCard to be sent to a private residence, please reach out to someone who would be able to pick up the card in person to mail it to you. Once you have done that, please email us with your information (full name, UNID) and their information (full name, pick up date). We will confirm their identity at the office so please be sure they have a valid form of ID.
I CAN’T PICK UP MY UCARD IN PERSON. CAN IT BE MAILED TO ME?
The UCard office can only mail cards to locations within the inter-campus mailing system. This typically will take 5-7 business days to reach you. Please provide us with the full name of the person it is being sent to, the building, and the department. The inter-campus mailing system is separate from the UCard office, so unfortunately we will not be able to provide updates on when the card will be coming once we’ve mailed it out.
If you are looking for a UCard to be sent to a private residence, please reach out to someone who would be able to pick up the card in person to mail it to you. Once you have done that, please email us with your information (full name, UNID) and their information (full name, pick up date). We will confirm their identity at the office so please be sure they have a valid form of ID.
HOW MUCH IS IT FOR A NEW UCARD?
- The first UCard is $10 for OSHER/HB60 students, vendors, and affiliate UCards.
- Replacement UCards for everyone are $20.
DO I HAVE TO BUY A NEW UCARD EVERY TIME I LOSE ONE?
If you have previous UCards that you have found after you lost them, you can bring those in to be reactivated if you lose your current active card instead of purchasing a new one. Please note that we are unable to reactive old UCards if the job title/classification is not up to date. If you are a student, you can also opt to move to the mobile ID, instead of paying the replacement fee for another plastic card.
CAN I HAVE MULTIPLE UCARDS ACTIVE AT THE SAME TIME?
Only one UCard will be active at the same time, with the exception of MRI technicians. If you misplace your UCard and get a new one, the old one will be automatically deactivated.
CAN I SWITCH WHICH CARD IS ACTIVE WITHOUT COMING INTO THE OFFICE?
For privacy and security reasons, we require individuals to come in person to switch access from UCard to UCard. Please be sure to bring a valid form of ID when reactivating an old UCard.
IF I AM STUDENT AND I HAVE A JOB ON CAMPUS, DO I NEED A NEW UCARD?
You are able to get a new UCard to reflect your classification change, but it is not always necessary. Your first staff/student card is free of charge. Please ask your supervisor what they prefer.
THERE WAS A MISTAKE ON MY UCARD. DO I HAVE TO PAY FOR A NEW UCARD?
Clerical errors do not have an associated fee. Please bring the UCard in and we can print you a corrected one free of charge.
MY NAME HAS CHANGED. DO I HAVE TO PAY FOR A NEW UCARD?
Name changes do not have an associated fee. Please bring the UCard in and we can print you a corrected one free of charge.
HOW DO I ADD UCASH ONTO MY ID ACCOUNT?
You can load UCash onto your ID on our online portal or in person at one of our offices. Parents/guests can create their own profile that can be linked to your account to add funds for you. If you continue to encounter issues, you can contact the Income, Accounting, & Student Loan Services for more information.
HOW DO I WITHDRAW UCASH FROM MY CARD?
You will need to submit a request to withdraw your UCash balance.
WHY ISN’T MY CARD WORKING FOR MY MEAL PLAN?
Sometimes, UCards will become damaged and no longer work and need to be replaced. If your card works for some campus services but meal plans, meal taps, meal transfers, and/or dining dollars, please contact Housing & Dining Programs. 822 Benchmark Plaza (M-F, 8am-5pm), 801-587-2002 or email info@housing.utah.edu.
WHY ISN’T MY UCARD WORKING FOR UTA /STUDENT LIFE CENTER?
For students, the UTA/Student Life Center pass is paid for through your tuition. It will automatically deactivate in between semesters or when you are not taking classes. Please contact Commuter Services (UTA) or Campus Recreation Services (Student Life Center) for additional assistance if you need that access added to your UCard account during those periods. UTA is undergoing some changes, they currently require students with mobile IDs to show the ID on their phone, instead of tapping at bus and train platforms.
WHY ISN’T MY UCARD WORKING FOR DOOR ACCESS?
Sometimes, UCards will become damaged and no longer work and need to be replaced. If your UCard works of some doors, but not others, then it may be a separate issue you will need to talk to your department and Building Access/CCure.
To test your mobile device or physical cards functionality, you will need to come in person to have it evaluated.
WHY ISN’T MY UCARD WORKING FOR KRONOS/CLOCKING IN AND OUT?
Sometimes, UCards will become damaged and no longer work and need to be replaced. If the timeclock is showing “ACCEPTED” when you swipe the card, it may be a separate issue you will need to talk to your department and Kronos/IT Help Desk.
To test your card’s functionality, you will need to come in person to have it evaluated.
For those students who have setup the mobile ID, we are able to print a Kronos card, to allow you to clock in and also keep your mobile for everything else.
I NEED UCARDS BATCH PRINTED FOR A LARGE GROUP OF PEOPLE. HOW DO I GO ABOUT THAT?
For batch prints, please email us at least 5 business days prior to the date you need the UCards. Earlier advance is appreciated for a high volume of UCards that will need to be printed. Please have the individuals submit photos to their accounts at least 5 business days before you would like to pick up the batch print to allow for photo resubmissions. UCARD PHOTO UPLOADER. If they are unable to upload photos themselves you may contact us and we can work with you on an alternative option.
Please download and fill in one of these spreadsheets depending on the badges/cards needed. Instructions are in the spreadsheet.
- Hospital badges batch request spreadsheet: Hospital request template
- Standard UCard batch request spreadsheet: UCard request template
ATTENTION: Please ensure to email us the completed spreadsheet within 5 business days prior to when you would like the cards printed.
If you have any questions, please feel free to contact ucard@utah.edu or ryan.fletcher@ucard.utah.edu for more information and clarification.